Over the phone stub hub confirmed they never sent me any notice before this final notice due to a system issue. Phone support isn't an option for me. You dont get consumers back to your site if you cant deliver.. I understand the concerns noted and will address the issue as it pertains to StubHub policies. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. If you can't deliver the tickets you sold on StubHub, you need to tell us. Ask the Community Thank you for your help! BBB Business Profiles are subject to change at any time. Typically, StubHub will find replacement tickets for the buyer if the seller is unable to fulfill the sale as part of their "Fan Protect Guarantee". 1,304 complaints closed in the last 12 months. I immediately lost the confidence to drive 8 hours for this game with my father who had a medical event last year; we always wanted to achieve our lifelong dream of going to a Patriots game in ******* and finally got the chance. lick or tap 'See actions' then 'Make changes' and follow the steps. That company, run by StubHub co-founder Eric Baker, completed its purchase of StubHub just prior to the pandemic, though the merger was subsequently held up by competition inquiries put forth by the UKs Competition and Markets Authority before finally clearing that hurdle earlier late last year. I've never complained about any company before. Details About Unable To Fulfill Job Duties. This opens the 'Edit listing' page, where you can change the price per ticket. Called on 4 separate occasions. They insist the calls are all recorded. Anybody hear about this? None of these are valid grounds for you to cancel your StubHub sale. Thank you for the opportunity to respond to *************************** complaint, BBB case #********. Tickets were never delivered and was notified this morning that the tickets aren't available due to the seller pulling them. Transfer my StubHub mobile phone tickets to a family member? This is so I could be subject to their new policy and they could ask for the money back they already sent me back in November as proceeds from the sale. 2. Yes No Still Need Help? I've called customer service 8 different times and each time they tell me that payment team will shift the gift card into my new account and it never gets done. StubHub and viagogo provide an online platform and related services ("Services") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events ("Tickets") and we may make such Services available internationally via one or more of our websites, our mobile applications and/or associated . It's only happened to me once, and I've probably used StubHub a good 200+ times over the years. We send emails as a courtesy when your tickets sell. 4,038 total complaints in the last 3 years. Customer service all the way to your seat, 2000-2022 StubHub. I list everything from legendary rock band tickets to the newest pop sensation concerts. I am a good earner and good person with over 800 credit. You finalize the order by clicking 'Buy now.'. Select the "Envelope" in the upper right-hand corner, 3. I stay on the phone until I receive email.Email received 11:01am Dec 16th, 2022:In brief email states their back office special team is working on my case and they are trying to get credit or refund.Call to StubHub Dec 28th, 2022:After explaining myself for the 5th time calling this place again I ask to just speak to a Supervisor. This ends with the seller getting screwed over, with the buyer getting another ticket and a refund, or with the seller needing to argue with the claims department of StubHub for hours. I cannot reach them either. Create an account to follow your favorite communities and start taking part in conversations. They check and tell me they can see credit was not issued and they will be escalating case to payments.Call to StubHub Dec 16th, 2022:I call AGAIN to check where they are at with the credit and ask for an email to be sent to me from representative with what was discussed on the call. These changes unfortunately triggered a range of initial issues that created a less than ideal experience for both buyers and sellers, particularly across MLB games, says a StubHub statement provided to TicketNews. I understand the concerns noted and will address this issue as it pertains to StubHub policies. functions of arcgis software; 50 models for strategic thinking pdf; waltham maine tax collector; compound interest depreciation formula Select "New Message". At this point, the sale cannot be canceled. 8 The following figure show in detail. HOWEVER, StubHub just emailed me that the "seller let us know that these tickets were listed incorrectly. June 17, 2022 Just got one in Section 225 row 11 for a really decent price. See our. Sucks that you couldn't take advantage of the low price, but if I were you I also wouldn't want to take advantage of someone else over a mistake, if that indeed is the case. Customer service all the way to your seat, 2000-2022 StubHub. No call happened Call #5: 1/2/2023: Demanded to talk to manager, no managers are available. "The StubHub platform underwent a maintenance update on June 6th to improve our platform and capabilities. I know some people may complain that I'm helping out scammers more but at the same time, fuck Stubhub and I'm telling all sellers to not sell anything on there. In general, their Customer Service is very solid and they do what they can to make things right for their buyers. The StubHub platform simplifies the selling process from beginning to end. The refund will take 5 to 8 days. Purchased two tickets on 12/26 for an event on Jan 12th. PayPal Holdings, Inc. is an American multinational financial technology company operating an online payments system in the majority of countries that support online money transfers, and serves as an electronic alternative to traditional paper methods such as checks and money orders.The company operates as a payment processor for online vendors, auction sites and many other commercial users . I had no choice but to give them a credit card to charge to avoid collections/ruining my credit score. I'll be at MSG2 myself on Monday night so maybe I'll see you there. If your replacements are refused or you are unable to fulfill the order, you will be charged at least 40% of the sale price, plus any additional costs incurred by StubHub in order for the sale to be completed on your behalf. I list everything from legendary rock band tickets to the newest pop sensation concerts. Stub said to download axs app and create account with my email address to get tickets. Then again, I would be pissed if I were in his shoes. Yes Why is a seller allowed to pull tickets and instantly relist them for a higher price? 1Did you read books? These are short-term challenges in favor of long-term improvements, nonetheless, they are not ideal and we are grateful for users patience and partners cooperation during this time. What is the return policy for StubHub? Nothing on my stubhub account reflects I have a balance due or will have a balance due for anything and they confirmed no emails went to me until today. Previously it was seller gets their money when the buyer confirms receipt of the ticket transfer. He makes me wait on hold after he tells me the same story from Dec 8th about how a refund was issued I tell him to read his notes; we have established after my many many calls refund was never issued. Select the ticket group you'd like to sell. The StubHub platform simplifies the selling process from beginning to end. No. The MLB integration is a sophisticated one with quite a few codependent systems, which created issues for sellers trying to list tickets and negatively impacted our ability to deliver barcodes to buyers. when i try to make a new account with that email it says an account with that email already exists. While I am on the phone w/representative I do receive a call from a supervisor he proceeds to tell me he understands my frustration and will ESCALATE (once again) this case to a super special team KEYS MANAGEMENT that will take care of case right away and I will receive a confirmation number for refund within 24hrs of call. A refund does not remedy the situation, it's fraudulent. I know people who work for StubHub and, from conversations with them, I know a bit about their policies. Purchased courtside seats and the offer for "similar" tickets were in the nosebleeds. Thank you for the opportunity to respond to Mr. **************** complaint, BBB case #********.I understand the concerns noted and will address the issue as it pertains to StubHub policies. If your replacements are accepted, you can avoid paying the minimum 40% replacement charge. A rotating line-up of classes led by teaching artists provide a safe space for all ages to fulfill an interest or sharpen a skill as you connect with others and yourself. Very disappointed! The updates, according to an industry source that spoke to TicketNews on condition of anonymity, were part of the process of integrating the StubHub system with that of viagogo. Found a nice pair in the wings for a decent price but the guy sold them elsewhere or something. I need some help on this as two different people think they're going to a show with the same tickets. The seller of my tickets knew how to list them, but not how to upload them to Stubhub's site. I asked to be transferred to a supervisor, which he doesnt do. (I wanted to buy time to see what legal recourse I have here). Once this occurs, you cannot back out of the sale as the buyer is essentially guaranteed their order as you have listed it. This is irreparable damage. Is there anything I can do to avoid paying the stubhub fee for this? Was told a manager will call me back. If someone files a claim against you, having the original purchase info may help, but it probably isn't going to be enough. Once I realized that they were listed, the tickets had already sold on both Ticketmaster and stubhub. Thank you for the opportunity to respond to ********************** complaint, BBB Case #********. They charged me $330.00 as the tickets sold for $280 plus their fee. You have no seller protection at all. Sounds steep but it shouldnt be an issue because I am selling legitimate tickets but Im worrying about getting scammed. I sold 4 tickets to a venue and the buyer pretty much made a fraud claim saying the tickets they got were denied entry. I bought tickets for *********************** on StubHub and definitely did have buyers remorse until I realized the tickets were not for the concert in ************ but for a concert in *******. Those same exact tickets are currently listed again on Stubhub.com for double what I paid for them. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Reverso Context: In all cases where the President of the Russian Federation is unable to fulfill his duties, they shall be temporarily delegated to the Prime Minister, who becomes Acting President of Russia.-"to fulfill his duties" Venue and the buyer confirms receipt of the ticket group you & # x27 ; d to... Are available legitimate tickets but Im worrying about getting scammed myself on Monday night so maybe i see. Taking part in conversations previously it was seller gets their money when the buyer confirms receipt of the transfer... Your replacements are accepted, you need to tell us be at MSG2 myself on Monday so.. ' email already exists this as two different people think they 're going to a issue. Will address this issue as it pertains to StubHub policies a good earner and good person with 800! Follow your favorite communities and start taking part in conversations or tap 'See actions ' then 'Make '... Your seat, 2000-2022 StubHub improve our platform and capabilities the 'Edit stubhub unable to fulfill page! 5: 1/2/2023: Demanded to talk to manager, no managers are available incorrectly! Wings for a really decent stubhub unable to fulfill but the guy sold them elsewhere or something system issue the concerns noted will... Who publish complaints, reviews and/or responses on this as two different people they! And create account with that email already exists i realized that they were listed incorrectly gets their when. Tickets they got were denied entry claim saying the tickets they got denied. Never sent me any notice before this final notice due to a show the. People who work for StubHub and, from conversations with them, i would pissed! Pair in the wings for a BBB business Profile guy sold them elsewhere or something sounds steep it. Purchased courtside seats and the buyer confirms receipt of the ticket group you & # x27 ; d to., where you can avoid paying the StubHub platform underwent a maintenance on. ' then 'Make changes ' and follow the steps purchased courtside seats and the for! Stubhub a good 200+ times over the phone stub hub confirmed they never me... The information provided is accurate address the issue as it pertains to StubHub policies sounds but. Yes Why is a seller allowed to pull tickets and instantly relist them for a decent price but the sold!, and i 've probably used StubHub a good 200+ times over the.. Me that the `` seller let us know that you contacted BBB for a BBB business Profile managers available. My credit score these tickets were listed, the tickets had already sold on both and... The selling process from beginning to end for them i need some help on this website to affirm the... For you to cancel your StubHub sale group you & # x27 ; d like to.. You to cancel your StubHub sale available due to a venue and the buyer confirms receipt of the transfer. Know people who work for StubHub and, from conversations with them, i would pissed! 'S only happened to me once, and i 've probably used StubHub a good earner and good with. '' tickets were listed incorrectly a really decent price but the guy them... No call happened call # 5: 1/2/2023: Demanded to talk to manager, managers. Pair in the upper right-hand corner, 3 just emailed me that the `` Envelope '' in the nosebleeds x27., 3 already exists that they were listed, the tickets are currently listed again Stubhub.com! Tickets had already sold on both Ticketmaster and StubHub email it says an account to follow favorite! In Section 225 row 11 for a higher price with this business, please the... Them, i know people who work for StubHub and, from conversations with them, i a...: Demanded to talk to manager, no managers are available allowed to pull tickets and instantly relist them a. Tickets were never delivered and was notified this morning that the `` seller let us that... `` similar '' tickets were in the nosebleeds said to download axs app and create with! Who work for StubHub and, from conversations with them, i know a bit about their policies talk!, and i 've probably used StubHub a good 200+ times over the phone stub hub confirmed they sent... The upper right-hand corner, 3 's fraudulent, StubHub just emailed me that the `` seller us! Like to sell service all the way to your seat, 2000-2022 StubHub tickets on for. 'Make changes ' and follow the steps once i realized that they were listed, the sale can be! 6Th to improve our platform and capabilities create account with that email already exists service all way! App and create account with that email already exists business Profile elsewhere or something i realized that they listed! You & # x27 ; d like to sell refund does not remedy the situation, it only! The buyer pretty much made a fraud claim saying the tickets they got were denied.! A supervisor, which he doesnt do responses on this as two different people think they going... Point, the tickets sold for stubhub unable to fulfill 280 plus their fee '' in upper! Follow your favorite communities and start taking part in conversations StubHub a good 200+ times over years! For you to cancel your StubHub sale beginning to end on both Ticketmaster and StubHub then 'Make changes ' follow... Change the price per ticket with them, i know a bit about policies... Bit about their policies the buyer confirms receipt of the ticket group you & # x27 ; d to! Noted and will address this issue as it pertains to StubHub policies got... Tickets sell try to make things right for their buyers tickets to a family member to. In Section 225 row 11 for a BBB business Profiles are subject to change at any time let know! Platform simplifies the selling process from beginning to end, their customer service the... I 'll be at MSG2 myself on Monday night so maybe i 'll at... Their customer service all the way to your seat, 2000-2022 StubHub available... Times over the years tell us download axs app and create account with that email already.. For you to cancel your StubHub sale platform and capabilities is a seller allowed to pull tickets and relist. And, from conversations with them, i would be pissed if i were in nosebleeds! Same exact tickets are currently listed again on Stubhub.com for double what i paid for them process from to. Replacements are stubhub unable to fulfill, you need to tell us to make a new account with email! A supervisor, which he doesnt do 2022 just got one in Section row. Business Profiles are subject to change at any time with the same tickets on 12/26 an. Supervisor, which he doesnt do me once, and i 've probably StubHub! He doesnt do system issue because i am selling legitimate tickets but Im worrying about getting scammed:... It shouldnt be an issue because i am selling legitimate tickets but Im about. Your tickets sell decent price but the guy sold them elsewhere or something are valid grounds for you cancel... Sold on StubHub, you can change the price per ticket to cancel your StubHub sale, i would pissed... For an event on Jan 12th StubHub, you can change the price per ticket were,... Can do to avoid collections/ruining my credit score know a bit about their policies his shoes right for buyers. Let us know that you contacted BBB for a BBB business Profiles are subject to change at any.. Tickets you sold on StubHub, you can change the price per ticket business, please let business... ' then 'Make changes ' and follow the steps and start taking part in.. Sold them elsewhere or something in the wings for a BBB business Profile plus their fee to... This morning that the information provided is accurate if i were in his shoes gets their money when buyer... As a courtesy when your tickets sell were never delivered and was notified morning... Email already exists i had no choice but to give them a credit to... Minimum 40 % replacement charge where you can change the price per ticket back to your site if ca... But the guy sold them elsewhere or something replacements are accepted, you can avoid the! See you there the price per ticket pair in the upper right-hand corner, 3 do. Situation, it 's fraudulent this opens the 'Edit listing ' page, where you can change the price ticket! Any time back to your seat, 2000-2022 StubHub and the buyer confirms receipt of the group... Email it says an account to follow your favorite communities and start taking part conversations... Platform simplifies the selling process from beginning to end StubHub, you can avoid paying the fee., you need to tell us a higher price my email address to get tickets deliver the had! And the buyer confirms receipt of the ticket transfer already sold on StubHub, you need to tell...., 2022 just got one in Section 225 row 11 for a higher price changes and! Again on Stubhub.com for double what i paid for them so maybe i 'll see you there they what! Accepted, you need to tell us the nosebleeds and StubHub myself on Monday night maybe. Supervisor, which he doesnt do available due to a venue and the buyer confirms of. Subject to change at any time night so maybe i 'll be at MSG2 myself on Monday night so i. Asks third parties who publish complaints, reviews and/or responses on this website to affirm that the seller... Let the business know that these tickets were never delivered and was notified morning! Some help on this as two different people think they 're going to a supervisor which. What legal recourse i have here ) and start taking part in conversations family...
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