Consequently, if a problem occurs with this Samsonite product (the "Product") and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. This way, you can save money without sacrificing quality. Generally, you will need to register your warranty with the manufacturer, either online or by mail. United States English (US) Canada English (CA)Franais (CA) Register Your Samsonite Product For prioritized warranty service. Review the fields highlighted in red before continuing Your product Product Name or SKU Number Your information First Name Last Name Email Address PhoneOptional Street Address Apt / SteOptional Zip Code City State Here is a step-by-step guide on how to register your Samsonite luggage for the warranty: Now that you know how to register your Samsonite luggage for the warranty, you can rest assured that your purchase is protected in case of any damage or problems. To be able to make a claim under Warranty, Customer needs to supply proof of purchase by presenting the Warranty Card (valid with the date of purchase) or the Warranty Card together with a dated receipt. If the Product is to be replaced and the Product is no longer available, Samsonite will substitute a The label should have your Samsonite model number printed on it. If youve registered a product with us before, please sign in below using your login and password. You will need to provide your name, address, and email address. To locate a Service Center anywhere in the world refer to our website at www.samsonite.com (in the US shop.samsonite.com), or call: United States: 1-800-262-8282 Samsonite Travel Equipment is always performance tested, at fully loaded capacity, using our stringent quality control standards. The duration of the warranty and the designation of the goods to which it applies are stated on the warranty documentation inside the Product and/or in the list of Product features on our website. Purchasing a warranty card is a great way to confirm your warranty and obtain the information required. WebSamsonite Warranty. You are, however, responsible for all costs of getting the Product to any such Service Center including, but not limited to, the cost of packaging, shipping and applicable taxes. Refer to the Warranty information included in your case to determine the length of time If the Product is to be replaced and the Product is no longer available, Samsonite will substitute a comparable Samsonite product. WebLast Name *. Before we offer any product for sale, it is put through rigorous tests of strength, durability, and dependability that represent the environmental demands of frequent travelers. I created this website to provide people with information about the different types of bags and backpacks available on the market, as well as to offer my own personal recommendations. Save my name, email, and website in this browser for the next time I comment. Once you have the SKU number, you can use it to search for the product on the Samsonite website or on a retailers website. While non-warranty maintenance or repairs on your Product can be performed by any company, Samsonite requires that you use only an approved Samsonite service center ("Service Center") for warranty repairs. Are Authentic Coach Bags Made In The Philippines? They should be able to help you out. Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. Theres no doubt about it: all Samsonite suitcases come with a full warranty. The duration of the warranty and the designation of the goods to which it applies are stated on the warranty documentation inside the Product and/or in the list of Product features on our website. The warranty provided herein is limited to the value of the Product. Your bags product ID is made up of numbers and letters and can be found on the warranty card or QR-code label that comes with your Samsonite. See the visuals to see where the code is located. Enter the product ID without spaces and press the check box. There is no more additional stock of this item, Personal Information City *. If the luggage is made of fabric, you can patch or sew it up using a needle and thread. Exclusive online offer. In addition to the rights described herein, you may also have other rights that vary from state to state or country to country with respect to the exclusion or application of implied warranties, incidental and consequential damages and repair and replacement. If you decide to have your luggage repaired, the repair center will send it off to Samsonite for repairs. Product locks are intended only to prevent accidental opening and cannot necessarily prevent theft of the Product or its contents, breakage or entry by airline or airport personnel or governmental authorities. Samsonite offers a limited warranty on all of their products, so it is important to take advantage of this coverage in case you need to make a claim in the future. If you have a Samsonite luggage warranty, you can contact their customer service department for assistance. The centers offer a wide range of services, such as wheel replacement, zipper repair, handle repair, fabric repair, and more. Check the Samsonite website to find an authorized repair center or call 800-262-8282, as of October 2014, to find one in your area. A company that provides a 10-yearrecycling or repurposing service option is one such company. Customers who lose their product while in transit are required to contact Samsonite via email at [emailprotected] within 24 hours. If it is, the repair center either repairs your luggage for free, charges if it is an extensive repair or replaces the luggage. Consequently, the limitations or exclusions specifically contained in this warranty may not be applicable to you. If you choose to contact Samsonite directly, you can do so by phone or email. When it comes to your Samsonite bag, you can rest assured that it is covered by a manufacturers warranty that covers manufacturing defects in materials and workmanship. Be sure to save a copy of the registration form for your records. If your Product is damaged in transit, submit a claim to the transit company at the place of arrival, if possible, before clearing customs. How to Shop for Carhartt Clothing the Right Way, Carhartt Clothing: The Ultimate Brand for Outdoor Adventure, Genius Tips for Making Perfectly Cooked Food With Le Creuset, Cast-Iron Basics: How to Choose, Use, and Care for Le Creuset, Tips for a Safe Xfinity Internet Experience, Protect Your Online Privacy Using Xfinity Internet, The Basics of Using Screen Recorder Software Programs, Tips to Make the Most of Your Screen Recorder Software, Google Cloud Storage Tips for Busy Professionals, Maximize Your Google Cloud Storage With Google Drive, How to Clean Your Pandora Jewelry Safely and Effectively. Other damage not covered under the warranty includes that caused by transportation of unusual items, accidents, solvents or acids, as well as exposure to extreme temperature or water. Heres a quick and easy way to do it: Luggage is often subject to wear and tear, especially if it is frequently used for travel. Enter the product ID without spaces and press the check box. You may then need to provide proof of purchase and detailed information about the product to receive a replacement or refund. In the Case Samsonite will not be liable to pay the customer the difference Also, The product ID for your bag is a combination of numbers and letters, and can be found on the warranty card or QR-code label that comes with your Samsonite. This warranty does not cover damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear, or damage caused by airlines (for example, when they fly us), nor does it cover damage. You will also need to provide the date of purchase and the retailer where you made the purchase. Be sure to read and follow the instructions carefully to make sure that your claim is processed quickly and without any issues. But we will always be happy to provide efficient and quality repair service for products covered under warranty as well as out of warranty repairs at a reasonable cost. If you still cant find your Samsonite model number, give the customer service department a call. Before claiming your luggage warranty, keep a warranty certificate, product tags, and proof of purchase on hand. to or freight costs associated will be at the cost of the owner. Any such repair or replacement will be at Samsonite's expense, including any costs required to return the repaired or replacement product to you. Our warranty is Global and Customers may have their item repaired or replaced in any country with a Samsonite Service Center. This warranty is global and you may have your Product repaired at any Service Center in the world. Standard shipping takes 2-6 business days, Expedited shipping takes 2 business days or Priority shipping takes 1 business day, depending on the method chosen by the customer. This number can usually be found on the products tag or label. This means that Tumi will cover all repair costs, including shipping, even if If youre replacing the wheel, youll need to find a replacement that fits the axle of your suitcase. Review your luggages warranty to see if the damage is covered. You can call their customer service number at 1-800-262-8282, Monday-Friday from 8:00am-5:00pm EST. submit a claim to the transit company (which is insured against damaging your product) at the place of Personalise your bag with laser engraving to make it truly unique. Any such damages are not covered by Samsonite's warranty, but we can provide you with the necessary documents or repair if needed. Once damaged, submit a claim with the airline or transit company at the place of arrival, if possible, before clearing Customs or leaving the premises. Postal Code (Please use your local format) *. In some cases, you will be required to sign a warranty agreement with the manufacturer. When you purchase a Samsonite product, fill out the warranty registration form with all the required information, including your full name, address, and product type. Limited Global Warranty
You are, however, responsible for all costs of getting the Product to any such Service Center including, but not limited to, the cost of packaging, shipping and applicable taxes. Phone number (required for parcel deliveries) *. To locate a Service Center anywhere in the world, click here or visit https://www.supportandgo.com/ServiceInfo/ServicePointLocation. arrival, if possible, before clearing customs. Our warranty does not cover normal wear and tear, abuse, misuse or neglect of the product, or damage caused by airline mishandling. With Samsonites lifetime warranty, you can rest assured that your suitcase or bag will last for years to come, no matter what kind of wear and tear it gets. Go to the Samsonite website and create an account. WebShop Neverending Tote 15.6' Deep Black in the official Samsonite online store. High Sierra products are warranted to the original owner for the lifetime of the product against defects in materials or workmanship under normal recreational use. The warranty provided herein is limited to the value of the Product. To find a specific Samsonite product, you will need the products SKU number. Product locks are intended only to prevent accidental opening and cannot necessarily prevent theft of the Product or its contents, breakage or entry by airline or airport personnel or governmental authorities. N461919. Outside luggage comes with a limited one-year warranty that covers any functional damage. Discover our vast range of suitcases, laptop bags and other luggage. If you no longer have your warranty information, please contact questions_canada@samsonite.com with pictures of your product. When buying luggage, you should carefully review the manufacturers warranty. Copyright 2023 Samsonite IP Holdings S.r.l. The warranty provided for herein applies only to the first purchaser or gift recipient of the Product for a period of three years starting from the date this Product was purchased. While non-warranty maintenance or repairs on your Product can be performed by any company, Samsonite requires that you use only an approved Samsonite service center ("Service Center") for warranty repairs. Are you sure you want to remove the following product from the cart? Manufacturing specifications are subject to change without notice. Lastly, you can reach out to them on social media they have active Twitter and Facebook pages. Consequently, if a problem occurs with this Samsonite product (the "Product") and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. The warranties described herein cover only manufacturing defects and do not cover any damage caused by misuse or unreasonable use, improper care, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or improper carrier handling (by airlines for example); cosmetic damage like scratches, dents, stains, colour changes or other non-functional changes in the appearance of the Product are also excluded. This means that if something goes wrong with your Samsonite product, you can get it fixed for free. As an Amazon Associate, I Earn From Qualifying Purchases, About Us Privacy Policy DisclaimerContact Us. Your bags product ID is made up of numbers and letters and can be found on the warranty card or QR-code label that comes with your Samsonite. The warranty covers any defects in materials or workmanship. All products sold by Samsonite are covered by a manufacturers warranty, regardless of country of purchase. Customers are able to quickly and easily contact the company by phone, email, or live chat. In addition, the following are provided. There are additional conditions explained in the warranty booklet for Samsonite products. as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, If you have purchased luggage with a warranty, you can claim its benefits by following the instructions provided in the warranty document. The customer service team can answer any of your questions related to the warranty and how to use it, as well as how to file a claim if needed. However, if the wheel is severely damaged, youll need to replace it. Secure Your Samsonite Luggage With Warranty Registration Its simple and convenient to register your Samsonite luggage in order to get the most out of your Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. Once you have created an account, log in and click on the Register a Product link. In addition to the rights described herein, you may also have other rights that vary from state to state or country to country with respect to the exclusion or application of implied warranties, incidental and consequential damages and repair and replacement. The Samsonite repair center makes the final determination as to whether your luggages damage is covered by the warranty. WebWarranty Information For: Samsonite, American Tourister, Canadian Tourister & Lipault. ext 237 (French Calls) The Service Centre will determine whether or To locate a Service Center anywhere in the world refer to our website at https://shop.samsonite.com/ or call:
For warranty service at a Service Center, you will need the duly completed warranty certificate or original receipt of purchase. WebImprove your Samsonite experience by registering your product. Collection Statement. The warranty provided for herein applies only to the first purchaser or gift recipient of the Product. Visit our corporate site for more information. To ensure that future reference is provided, we recommend that you register your product and upload your purchase receipt to our Product Registration page. WebRegister Your Samsonite Product For prioritized warranty service. Depending on the type of Samsonite you have, the product ID is located either under the fabric of the suitcase, inside the pockets or on the inside lining. Manufacturing specifications are subject to change without notice. If you are looking for information on Samsonite luggage and whether or not it has a lifetime warranty, then you have come to the right place. This warranty covers defects in materials and workmanship in Samsonite products. United States: 1-800-262-8282 WebImprove your Samsonite experience by registering your product. If the luggage has a hole in it, you can patch it up with a piece of fabric or tape. So, if you want a warranty that will protect your investments and make you environmentally conscious, consider this 10-yearrecycling or repurposing service. The warranty provided for herein applies only to the first purchaser or gift recipient of the Product. ' Deep Black in the world Amazon Associate, I Earn from Qualifying Purchases, about Us Privacy Policy Us. You have a Samsonite service Center see the visuals to see where the code located. Products tag or label save my name, email, or live chat Samsonite directly, you need! To them on social media they have active Twitter and Facebook pages and follow samsonite luggage warranty registration. 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